Safe Hands - complete list of agencies supporting people experiencing family violence (Aus+NZ)

Agencies supporting people experiencing family violence






-          Australian National Services


-          New Zealand


-          New South Wales


-          Western Australia


-          Northern Territory


-          Queensland


-          South Australia


-          Tasmania


-          Victoria


-          ACT






 National services






1800 737 732


24 hour national sexual assault, family and domestic violence counselling line for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault.






13 11 14


Lifeline has a national number who can help put you in contact with a crisis service in your State. Anyone across Australia experiencing a personal crisis or thinking about suicide can call




Police and Ambulance           




Dial 000 in an emergency and in cases of immediate danger.




Aboriginal Family Domestic Violence Hotline


1800 019 123


Victims Services has a dedicated contact line for Aboriginal victims of crime who would like information on victims rights, how to access counselling and financial assistance.




Translating & Interpreting Service     


131 450


Gain free access to a telephone or on-site interpreter in your own language. Immediate phone interpreting is available 24 hours, every day of the year.




Suicide Call Back Service     


1300 659 467


Free counselling 24/7, whether you’re feeling suicidal, are worried about someone else, or have lost someone to suicide.




Mensline Australia      


1300 789 978


Supports men and boys who are dealing with family and relationship difficulties. 24/7 telephone and online support an information service for Australian men.




Kids Help Line


1800 551 800


Free, private and confidential, telephone and online counselling service specifically for young people aged between 5 and 25 in Australia.




Australian Childhood Foundation       


1800 176 453


Counselling for children and young people affected by abuse.


For information, email them at




Relationships Australia           


1300 364 277


Support groups and counselling on relationships, and for abusive and abused partners.




Blue Knot Foundation
1300 657 380
Telephone counselling for adult survivors of childhood trauma, their friends, family and the health care professionals who support them. Call between 9am-5pm for counselling services or email at




Download in Google Play or the iTunes App Store
Penda is a free, national app with legal, financial, and personal safety information and referrals for women who have experienced domestic and family violence. It was developed by the Women’s Legal Service Qld with funding from Financial Literacy Australia.





New Zealand


It's Not Ok


0800 456 450





New South Wales




NSW Domestic Violence Line           


1800 65 64 63


1800 671 442 TTY (Hearing impaired)


Provides 24/7 telephone counselling, information and referrals for women and same-sex partners who are experiencing or have experienced domestic violence.




NSW Rape Crisis Centre       


1800 424 017


Provides 24/7 telephone and online crisis counselling for anyone who has experienced or is at risk of sexual assault.




Interrelate Family Centres
1300 736 966
02 8882 7800
Provides family support, including support for multicultural families. Interrelate has 10 major regional locations across NSW and 26 outreach locations in the broader community.




1800 152 152
24/7 State-wide telephone line for people who are homeless or at risk of homelessness to seek accommodation and support.




Women's Domestic Violence Court Advocacy Service NSW Inc.   


1800 938 227


Find a range of local support services including accommodation, counselling, financial support, court support, legal advice and referrals to government and non-government organisations.




The Law Society of New South Wales          


02 9926 0333


The Law Society of NSW can help you locate Legal Assistance & Advice in your local area.




Child Protection Helpline       


132 111


You can contact the NSW government Community Services Hotline to report suspected child abuse or neglect. The helpline is open 24 hours a day, 7 days a week.




Men's Referral Service
1300 766 491
The Men’s Referral Service offers anonymous and confidential telephone counselling, information and referrals to help men stop using violent and controlling behaviour.





Western Australia




Women's Domestic Violence Helpline          


08 9223 1188


1800 007 339


This service provides 24/7 support and counselling for women experiencing family and domestic violence. This includes phone counselling, information and advice, referral to local advocacy and support services, liaison with police if necessary and support in escaping situations of family and domestic violence. The service can refer women to safe accommodation if required.




Crisis Care     


1800 199 008


08 9233 1111


Crisis Care is a telephone information and counselling service for people in crisis needing urgent help. It operates 24 hours, 7 days a week.




Sexual Assault Resource Centre      


1800 199 888


08 9340 1828 


The Sexual Assault Resource Centre (SARC) is the emergency sexual assault (rape crisis) service for Perth, Western Australia.




Men's Domestic Violence Helpline    


1800 000 599


08 9223 1199






Provides 24 hour service telephone counselling, information and referral to ongoing face to face services, if required, for men who are concerned about their violent and abusive behaviours.'s-Domestic-Violence-Helpline.aspx




Legal Aid Western Australia   


1300 650 579




The Law Society of Western Australia          


08 9324 8600


Finding Legal Assistance & Advice





Northern Territory




Domestic Violence Crisis Line           


1800 019 116




Dawn House (Domestic Family Violence Counsellor)          


08 8945 1388


Located in Darwin, provides shelter, counselling and education services.




NPY (Ngaanyatjarra Pitijantjatjara Yankunytjatjara) Women’s Council Domestic Violence Service           


1800 180 840


08 8958 2374


Provides assistance and advocacy for individual victims of domestic violence that prioritizes their safety within a case management framework.




East Arnhem Domestic and Family Violence Counsellor     


08 8987 0403


Provides counselling on domestic and family violence in the East Arnhem area.




Katherine Domestic and Family Violence Counsellor           


08 8971 0777


Provides counselling on domestic and family violence in the Katherine area.




Tennant Creek Women’s Domestic Violence Counsellor     


08 8962 3123


Provides counselling on domestic and family violence in the Tennant Creek area.




Domestic Violence Legal Service (DVLS)    


08 8999 7977


A free service for people who have experienced or are at risk of domestic and family violence in the Greater Darwin Region. Services include legal advice and assistance, duty lawyer service, information and referrals for men and women.




Northern Australian Aboriginal Family Violence Legal Service         


08 8973 8704


Legal advice and information about domestic and family violence




NT Police Family Violence Unit         


08 8999 0865




NT Legal Aid Commission     


1800 019 343




Sexual Assault Referral Centre         


Darwin: 08 8922 6472


Katherine: 08 8973 8524


Tennant Creek: 08 8962 4361


Alice Springs: 08 8955 4500


Provides a range of services including counselling to both adults and children who may have experienced (recently or many years ago) any form of sexual assault. Sexual assault can range from verbal harassment; unwanted touching or exhibitionism, to a violent attack.




Northern Territory Legal Aid Commission     


1800 019 343


Legal Advice




Law Society of Northern Territory     


08 8981 5104


Finding Legal Assistance & Advice









DV Connect Womensline      


1800 811 811


Womensline provides 24/7 confidential advice and counselling as well as referral to crisis accommodation for women and children escaping domestic violence.




DV Connect Mensline


1800 600 636


Mensline provides counselling, information and referral to men affected by domestic violence. Available 9.00am -12 midnight, 7 days a week.




Victim Assist Queensland      


1300 546 587


Victim Assist Queensland helps victims of crime to get back on their feet after experiencing violent crime or domestic and family violence in Queensland.




Sexual Assault Help Line       


1800 010 120


Provides telephone support and counselling to anyone – women, men and young people – who has been sexually assaulted or abused and for anyone who is concerned or suspects someone they care about might have been assaulted or abused.




QLD DV Weblink       


Directory of Queensland Support Services


Visit this website to find domestic violence support services in your region.




Legal Aid Queensland


1300 651 188


Get access to free legal information, find out how to apply for legal aid and get a lawyer to represent you.




Queensland Law Society       


1300 367 757


The Law Society of Queensland can help you locate Legal Assistance & Advice.




Queensland Domestic Violence Support Services   


Counselling advice and support for women experiencing domestic and family violence


Brisbane: 07 3217 2544


Cairns: 07 4033 6100


Caboolture: 07 5498 9533


Emerald: 1300 523 985


Gold Coast: 07 5532 9000


Mackay: 07 4957 3888


Ipswich: 07 3816 3000


Ipswich Rural free call: 800 026 262


Roma: 07 4622 5230


Logan City: 07 3808 5566


Toowoomba: 07 4639 3605


Sunshine Coast: 07 5430 9300


Townsville: 07 4721 2888




QLD Approved Providers and Intervention Programs for Men        


Download document listing for Queensland approved domestic violence prevention providers, educators and intervention programs for Men.





South Australia




Domestic Violence Helpline   


1800 800 098 (24/7)


1300 782 200 (business hours)




Yarrow Place Sexual Assault Service           


08 8226 8787


1800 817 421 (outside Adelaide)


Counselling, support and advice. Also provides 24 hour/day crisis help.




Relationships Australia South Australia         


1300 364 277 or


1800 182 325 (country callers)


Delivers a wide range of services and training for men, women, children and professionals at various locations (including outreach): Central (Adelaide/Hills), West (Hindmarsh & Port Adelaide), South (Marion), North (Salisbury & Elizabeth), Country (Berri).




Legal Services Commission of South Australia        


1300 366 424


Legal Advice




The Law Society of South Australia  


08 8229 0200


Finding legal assistance and advice









Family Violence Counselling and Support Service   


1800 608 122


9:00am to midnight Weekdays


4:00pm to midnight Weekends and Public Holidays.


Offers professional and specialised services to assist children, young people and adults affected by family violence.




Family Violence Response & Referral          


1800 633 937


The line, which is staffed 24 hours a day, 7 days a week, including public holidays, offers an information and referral service by which callers are able to access the full range of response, counselling, information and other support services provided by Safe at Home.




Sexual Assault Support Service (SASS) Southern Tasmania          


1800 697 877


Provides 24/7 support, information and counselling in Southern Tasmania to males and females of all ages who been victim of recent rape or sexual assault or sexually abused at any time of their lives.




Relationships Australia Tasmania      


1300 364 277


Delivers a wide range of services from 3 main office locations: Hobart, Launceston and Devonport with counselling, education and some services also available by appointment in regional locations.




Legal Aid Commission of Tasmania  


1300 366 611









Safe Steps Family Violence Response Centre         


1800 015 188 


03 9322 3555


A 24 hour hotline for family violence response to help you prepare a safe plan for you and your children to leave a violent or abusive relationship.




Sexual Assault Crisis Line     


1800 806 292




Men's Referral Service          


1300 766 491


The Men’s Referral Service (MRS) offers anonymous and confidential telephone counselling, information and referrals to help men stop using violent and controlling behaviour.




Victoria Legal Aid       


1300 792 387




Federation of Community Legal Centres Victoria     


03 9652 1500


Finding legal assistance and advice





Australian Capital Territory




Domestic Violence Crisis Service (DVCS)
02 6280 0900
Provides 24/7 support to all people affected by domestic/family violence. This includes people who are subjected to violence and abuse, and people who use violence and abuse.
Call local number 02 6280 0900.




Canberra Rape Crisis Centre (CRCC)
02 6247 2525
Rape crisis support, counselling, advocacy and support programs for women and men.
Open between 7am and 11pm, contact local number 02 6247 2525. Alternatively, you can SMS them on 0488 586 518.




Everyman Australia (formerly Canberra Men's Centre)
02 6230 6999
For male counselling services, or to learn about the Preventing Violence, Managing Anger group programs for men who have been using violence, please contact local number 02 6230 6999.




Legal Aid ACT
1300 654 314
Get access to free legal information, find out how to apply for legal aid and get a lawyer to represent you.




The Law Society of the ACT
02 6274 0300
The Law Society of ACT can help you locate Legal Assistance & Advice in your local area.
Call local number 02 6274 0300.